As Vice President and Operations Manager of Ala Mode Inc., Giovanna Lollino plans, directs and coordinates all internal operations. This includes day-to-day responsibilities of improving performance, productivity, efficiency and profitability at Ala Mode Inc. and at Massa Cafe Italiano. She has nearly 20 years of implementing effective methods and strategies like book-keeping and scheduling, examining financial data/statements, contributing to day-to-day success of operations, and recruiting, training and supervising human resources department.